CART and Live Captioning Services

Short answer: White Coat Captioning provides CART (Communication Access Realtime Translation) and live captioning — real-time, word-for-word text of what is being said, written by a professional stenographer — for conferences, lectures, commencements, webinars and meetings. We work on-site or remotely, anywhere in the world, and we specialize in technical, medical and academic content.

CART, live captioning, realtime captioning — what’s the difference?

None that matters to you. CART is the term used by the ADA, by disability-services offices, and by most universities. “Live captioning” and “realtime captioning” are what the events industry calls the same thing. In every case a trained stenographer listens and writes, and the text appears on screen less than a second later. If your accommodation request says CART, we’re the people who fulfill it.

What we caption

Conferences and multi-track events. Our core work. Tech, medical, scientific and social-justice conferences from a few dozen people to several thousand, single sessions to week-long programs with parallel tracks. Captioning for conferences →

Virtual conferences and webinars. Zoom, Webex, Teams, streamed events, hybrid rooms. Captions inside the platform or on a separate link. Captioning for virtual conferences →

Medical, dental and veterinary school. Semester-long classroom CART for students, plus grand rounds, conferences and CME events. Captioning for medical school →

Universities and commencements. Lectures, disability-services accommodations, open captioning on the big screen at graduation. Captioning for universities → | Captioning for commencement →

Meetings, public forums and special events. Board meetings, town halls, theater, comedy, award ceremonies — anything with an audience and a microphone.

Live captioning in the UK. Our UK company serves clients on UK and European hours. Live captioning services in the UK →

Captioning in Vermont. We’re a Vermont company, based in Saint Albans, captioning Vermont schools, hospitals, events and public meetings. Closed captioning and CART in Vermont →

On-site or remote

The best result usually comes from having the captioners in the room, working side by side with your AV and production team: instant troubleshooting, a view of the slides, and no internet between us and you. When budget, space or distance rule that out, remote captioning with the same captioners is excellent — we’ve captioned remotely from Australia to India to France to California, and audiences regularly don’t believe we’re not on site. We’ll tell you honestly which is the better fit for your event.

How the captions reach your audience

Wherever they need to be, and to more than one place at once if you need it:

• On a screen in the room — open captions on a monitor, projector or Jumbotron
• Inside your meeting platform — Zoom, Webex, Teams and others
• On a private link each attendee opens on their own phone, tablet or laptop
• On your livestream, alongside the in-room captions

We use purpose-built streaming technology with no buffering, so the delay is a fraction of a second when the venue’s internet is sound. (Conference wifi is usually the weak link — we’ll tell you what to ask the venue for.)

What’s included

• Preparation: we build a custom dictionary from your program, speaker list, slides and glossary before the event
• Expert captioners, each tested by us before they work an event, writing at 260+ words per minute with accuracy very near 100%
• Lightly edited transcripts of every session, delivered to a shared folder afterwards
• A team sized to your event — long days and multiple tracks are staffed properly, not stretched
• A captioning company that does one thing. We don’t sell interpreting, AV or “AI-assisted” packages. We caption, and we caption well. Why human captioners →

Who we are

White Coat Captioning is led by Norma Miller, RPR, CRR, CRC — a Certified Realtime Captioner who still captions full time. Our team is made up of highly skilled, experienced stenographers across the US and abroad, chosen for speed, accuracy and comfort with dense technical material. We’ve captioned hundreds of conferences internationally and been through medical school many times over.